Terms & Policies

Jamie Charlotte Marshall Online operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Jamie Charlotte Marshall Online is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

How We Use Your Information

• Provide and Improve Services. To process purchases, fulfill orders, manage your account, and create a customized shopping experience.
• Marketing. To send marketing and promotional communications by email or text message.
• Security. To authenticate your account and detect possible fraudulent or malicious activity.
• Communication. To provide customer support and maintain our business relationship.

Your Rights

Depending on where you live, you may have the right to access, delete, correct, or port your personal information. You may also have the right to opt out of the sale or sharing of your personal information for targeted advertising.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@terrible.group. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Sale Items

Unfortunately, we cannot accept returns on sale items.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method.

Delivery Costs

The costs of delivery will be as displayed to you on our website.

When We Will Provide the Products

During the order process we will let you know when we will provide the products to you.

• If the products are goods: We will provide you with an estimated delivery date when you place your order, which will be within 30 days after the day on which we accept your order.
• If the product is digital content: We will make the digital content available for download as soon as we accept your order.

Delays Outside Our Control

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

International Shipping

Orders shipped between countries may incur duties and taxes. Payment of duties, taxes and any related carrier fees is your responsibility.